Delivery and returns
Will I receive Free Delivery**
Free postage is available on any order that is more than £50 in value and is 30kg or less in total weight. Some items may also be offered as free delivery during certain times. We are not able to offer free delivery to any orders sent to The Highlands and Islands including Channel Islands, Northern and Southern Ireland.
Where do you deliver?
We deliver to Mainland UK and Islands, Ireland, France, Germany, Spain, Portugal, Italy, Belgium, Luxembourg, Netherlands, Denmark, and Poland. if you are outside these areas please contact us for shipping costs.
How do you deliver?
Small orders up to 90kg are despatched using our courier DPD. Anything over this weight will be delivered using either Palletforce or Palletline.
Pallet deliveries will arrive on a vehicle equipped with a tail lift and pump truck. Orders are off loaded to ground level and wheeled a short distance over good ground to the desired destination. If your delivery address has restricted access (narrow lanes, etc.) please indicate that you require your delivery in a 7.5 tonne lorry in the comment box of the checkout process.
What if I am not home when you deliver?
When placing your order please let us know where you would like us to leave your order if you're not going to be there. Please note if you will not be there to sign, Equi-Box cannot accept responsibility for any loss or damage to the order. Our courier will put a contact slip through your letter box with a contact number to arrange a redelivery. By providing us with a mobile number you will be able to receive updates of your delivery as it progresses.
How long will delivery take?
Deliveries are made Monday - Friday. We aim to deliver within 24hours, except pallets which may take up to 72 hours. However in the unlikely event the item is out of stock, delivery may take longer, in which case we will contact you and give you the option to cancel your order for a full refund or wait for the stock to become available. When DPD is used as the courier you will receive notification by email of an estimated delivery time.
How much is delivery?
Our delivery prices are all based on the total weight of your order and will be calculated automatically depending on postcode within the checkout. Delivery charges start from as little as £3.75 + VAT per package. VAT will be added to delivery charges where applicable at the prevailing rate this will show at the final stage of checkout.
The maximum weight allowed by our carriers is 1 tonne and a maximum height of 2 metres anything over this will be subject to additional charges. In the event of any issues regarding your delivery we will contact you and to make any necessary amendments to ensure a successful delivery.
Standard Delivery Charges for Mainland UK parcels (excluding Highlands & Islands) are as follows:
0.00kg to 10kg £4.75+ VAT next day delivery
10.001 to 30kg £5.80 + VAT next day delivery
30.001 to 59.99kg £11.60 + VAT next day delivery
60.00 to 90.00kg £17.40+ VAT next day delivery
Please make sure you select the correct region when placing your order otherwise we will be unable to fulfil your order.
WHAT IF MY ITEM IS DAMAGED?
For us to be able to process your claim we need photographic evidence of the damaged item. In the case of pallet deliveries any damages must be noted on the delivery driver's PDA or paperwork. If we do not have this information we will not be able to process any claims for damaged items.
The following postcodes are subject to delivery surcharges and may take longer than our stated delivery times: IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, ZE, BT, IM, TR21-25, GY, JE